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What to Check

• •In Review Mechanic, go to "POS & Checkouts" and confirm the gateway badge shows "Active".
• •Verify that the Webhook Endpoint URL pasted into your payment gateway dashboard matches your current URL exactly.
• •For Stripe, confirm you subscribed to "payment_intent.succeeded" or "charge.succeeded".
• •For Square, verify the subscription includes "payment.updated".
• •For Shopify, check that the webhook event is "Order payment" in JSON format.

Next Steps & Resolution

1. Open your POS provider developer/webhook dashboard and check the "Recent deliveries" or "Event logs" section.
2. If you see a 400 or 401 error, click "Manage" in Review Mechanic and verify or re-enter your Webhook Signing Secret (HMAC).
3. Click the "Sync Feed" button at the top right of your POS & Checkouts screen to refresh the list.
4. Ensure the customer provided a valid mobile phone number during checkout so 1-click WhatsApp invites can be generated.

What to Check

• •Inspect whether the payment receipt had a contact phone number associated with it.
• •Check if your checkout settings require customer phone number collection during payment.

Next Steps & Resolution

1. In Shopify or Stripe, configure checkout settings to make "Customer phone number" required or optional-with-prompt.
2. For countertop POS registers (Square/Clover), ask customers if they would like an SMS or digital receipt to capture their mobile number.
3. If you only have their email address, you can copy their review link from "Ask for Reviews" and send an email request directly.

What to Check

• •On mobile: Ensure your device has WhatsApp installed with an active account.
• •On desktop: Ensure WhatsApp Web (web.whatsapp.com) or the WhatsApp desktop application is logged in.

Next Steps & Resolution

1. Use Mobile for Instant Dispatches: Log in from your mobile browser at the store counter. Tapping "Send Invite" opens your native WhatsApp directly with pre-filled text.
2. Use Desktop for Management: Use your laptop or desktop browser for full-screen analytics, adjusting Google Place settings, managing customer feedback, and generating AI replies.
3. Both devices stay automatically synchronized in real time with your account.

What to Check

• •Verify if your account is currently on an active Pro trial or if the trial period concluded.
• •Check if your Google Business Profile is connected in Business Settings.

Next Steps & Resolution

1. Upgrade to the Pro tier to activate unlimited AI review drafting.
2. Once active, click "Generate AI Response" next to any customer review to create an editable, context-aware reply in seconds.

What to Check

• •Ensure the phone number includes the international country code (e.g., +91 for India, +1 for US).
• •Check your browser address bar for a "Pop-up blocked" icon.

Next Steps & Resolution

1. Click the popup blocker icon in your browser URL bar and choose "Always allow popups from review-mechanic.com".
2. Ensure you have WhatsApp Desktop or WhatsApp Web logged in on your browser.
3. On mobile, verify that the WhatsApp application is installed and updated.

What to Check

• •Check "Settings" -> "Business Profile" to see if your Google Place ID is connected.
• •Confirm that new customer reviews are publicly published on Google Maps (Google occasionally holds reviews for moderation).

Next Steps & Resolution

1. Open your Dashboard and click "Sync Google Profile" in the top bar.
2. If the place is unlinked, open Settings and search for your exact business name and address.
3. Allow 2-4 hours for new reviews to be indexed by Google's public Places API.

What to Check

• •Verify that the customer received the full URL without missing ending characters.
• •Confirm that the record was not deleted from your "Dispatch History" table.

Next Steps & Resolution

1. Go to "Ask for Reviews" in your dashboard.
2. Enter the customer details and generate a fresh, secure one-tap review invitation link.
3. Send the link directly via WhatsApp or copy the link to dispatch manually.

What to Check

• •Review Mechanic is fully compliant with Google Anti-Gating mandates.
• •Both buttons have equal prominence on the customer landing page.

Next Steps & Resolution

1. Rest assured that happy customers naturally click "Post on Google Review" (90%+ conversion rate).
2. Customers with concerns use the direct private feedback channel, giving you an immediate chance to resolve issues privately.